This is one of five major sub-reports of the SND evaluation. It considers the period 1993 – 1999. The brief is to consider how well SND’s organisation has performed, and SND’s role in the Norwegian business and innovation support system. From the organisational perspective, we regard SND’s performance to date as strong. It has tackled some major changes in the business support system, and is in the process of tuning its regional apparatus. SND needs a period of peace and quiet – and, not least, budget stability - to consolidate its achievements. There is always scope for incremental improvement, and we have identified a number of such possibilities for SND’s consideration. The Departments of State need to play their part in creating the needed framework conditions.